Site Terms & Conditions
Rotherwood Furniture and Rotherwoodfurniture.com are operated by The Designer Rooms, our parent company.
Acceptance and acknowledgement of your order
Everything that Rotherwood Furniture sells is handmade. We pride ourselves on being able to provide furniture that is of high quality for our customers.
If you place an order with Rotherwood Furniture online we will send all your paperwork by first class post to arrive approximately within 3-5 working days.
It is important that you understand and appreciate that this order is a legally binding contract. Your statutory rights, including any cancellation rights are unaffected.
Processing your order and delivery
You will be informed of the likely approximate length of time for your chosen items at the point of order. Where possible we will deliver on the first available van in your area. Every effort is made to make sure the approximate delivery date given is accurate however on rare occasions the manufacture of your item may be delayed due to circumstances beyond our control. We will always endeavour to keep you up to date where possible.
If delivery is delayed or forecast to be delayed for a prolonged period, we will offer the option of re-selection to an alternative order providing your order is not custom made or specially made to order.
A small charge of £49 is made for our delivery service made within UK Mainland. If you wish for your order to be delivered out with this we will be more than happy to provide you with a personal quote by contacting us at firstname.lastname@example.org
On the day of delivery, please ensure that the delivery team will be able to gain access to the room you have chosen for your furniture and where you require the piece is also clear. Unfortunately we are unable to take away any of your old furniture.
We find that most customers whom look to cancel an order have an underlying reason for doing so that relate to a wrong choice or other furniture related problems. We are committed to helping our customers find an alternative solution, including re selection to other furniture if original item is not custom made, change of payment method or a combination that will help find a solution where possible.
Returns - Web orders and Distance Selling Regulations
For Website Customers only.
Consumer Contract Regulations only apply to your order if the goods have not been made to your own specification, custom made or if you have not examined the product in one of our showrooms. If the Consumer Contract Regulations do apply you can cancel your furniture by notifying us, in writing, before delivery or within 14 working days beginning with the day after the delivery date. This can be done via email email@example.com or The Designer Rooms, 25-27 Arran Mall, Ayr, KA7 1SQ
Should you wish to return any items it is your responsibility to take good care of the item/items. You are the owner once it has been delivered to you and you are liable for any loss or damage and should look to keep it ‘as new’. To minimise the risk of such a claim we ask that the retuned goods are kept in all original packaging to prevent damage in transit.
It is your responsibility to return the items to our central delivery depot in a good condition, using a signed courier service including a means of tracking the parcel and which will provide insurance of the full value of the goods. The Designer Rooms realise that all our customers may not have the means to do this so we can arrange collection during usual business hours (Monday to Friday) if requested. If this is required, a charge of up to 20% of the original order may be applied but with a minimum charge of the original delivery fee.
A mattress will be delivered sealed in a plastic wrapping that will allow inspection. Any mattress that has been unsealed will be deemed as having been used and therefore cannot be returned.
Following cancellation of your order any monies paid will be refunded by the method you used to pay us and usually within 14 working days.